[02:36:41] <jeremyb>	 anyone that can take a look at the donate@wm.o mailbox for me?
[02:36:46] <jeremyb>	 i forget the name of the system
[02:39:40] <jeremyb>	 ah, zendesk?
[02:42:14] <jeremyb>	 jvandavier: pgehres: ^ ?
[02:42:36] <pgehres>	 jeremyb: I no longer work for WMF :-)
[02:42:49] <jeremyb>	 pgehres: there's too many peters
[02:42:56] <jeremyb>	 i need to make a directory maybe
[02:42:58] <jeremyb>	 :-P
[02:43:04] <pgehres>	 you are looking for the_wub now :-)
[02:43:12] <jeremyb>	 he's not here
[02:43:55] <jeremyb>	 we really need to find a better way to deal with the situation where someone mails both zendesk and OTRS and neither system shows whether a response has been sent from the other system
[02:45:12] <pgehres>	 yeah, not sure what to tell you there
[02:45:17] <jeremyb>	 (idk who to address that broader, general question too? also the_wub?)
[02:45:43] <jeremyb>	 anyway, whenever someone looks at this, ticket is 2013091310005171
[02:46:51] <jvandavier>	 jeremyb: 1 sec, will look
[02:46:58] <jeremyb>	 jvandavier: danke
[02:47:11] * pgehres  waves at jvandavier 

[02:47:24] * jvandavier  waves at pgehres  :-

[02:48:14] <jvandavier>	 ah, yeah - i saw this briefly while i was away last week
[02:48:32] <jvandavier>	 jeremyb: and yes, i agree - i will look into a better Zendesk/OTRS connection
[02:48:47] <jvandavier>	 there's been no response on our end, but i will follow-up with leslie
[02:49:00] <jeremyb>	 you want to let me follow up?
[02:49:16] <jeremyb>	 re overall: well poke me in a day or two if you want to chat about it
[02:49:46] <jeremyb>	 i know something about the OTRS limitations/problems and what it can do but idk what zendesk is capable of
[02:49:51] <jvandavier>	 jeremyb: you can if you want to follow-up with this guy, i'm fine with that
[02:50:00] <jeremyb>	 k
[02:58:38] <jeremyb>	 btw, 2013091310017408 is kinda funny in case you missed it :)
[03:00:20] <jeremyb>	 jvandavier: ticket has a reply
[03:00:48] <jeremyb>	 jvandavier: was zendesk the right name?
[03:01:26] <jvandavier>	 awesome
[03:01:30] <jvandavier>	 and yes, Zendesk is correct
[03:02:40] <jeremyb>	 gah! mismatched tense
[03:02:50] <jeremyb>	 > Please provides the headers from a few of the messages
[03:04:23] <jeremyb>	 or plurality i guess
[19:30:22] <grrrit-wm>	 (PS3) Nikerabbit: Clean up CentralNotice Translation Metadata [extensions/CentralNotice] - https://gerrit.wikimedia.org/r/83980 (owner: Mwalker)
[23:03:53] <grrrit-wm>	 (CR) Reedy: [C: -1] "(2 comments)" [extensions/CentralNotice] - https://gerrit.wikimedia.org/r/83980 (owner: Mwalker)