[01:11:29] fundraising-tech-ops, Mail, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2862482 (DStrine) p:Triage>Unbreak! a:Jgreen [01:15:55] fundraising-tech-ops, Mail, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2862486 (DStrine) I'm putting this back to Unbreak Now. This justifies immediate attention at someone's earliest convenience. Major Gifts' needs should be high priority during the... [01:24:52] Fundraising-Backlog, fundraising-tech-ops, Mail, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2862518 (DStrine) [01:56:23] Fundraising-Backlog, fundraising-tech-ops, Mail, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2862607 (Krenair) p:Unbreak!>High >>! In T152641#2862486, @DStrine wrote: > I'm putting this back to Unbreak Now. It's not a task that can hold UBN... [02:12:31] Fundraising-Backlog, fundraising-tech-ops, Mail, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2855852 (awight) @Krenair wrote, > It only affects (a subset of) staff. That's likely not enough people to qualify for 'drop everything else and work on thi... [02:22:57] Fundraising-Backlog, fundraising-tech-ops, Mail, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2862648 (Krenair) I'm an experienced community member here, don't bother trying to belittle me that way. [02:23:23] Krenair: hi [02:23:59] Krenair: That's not meant to belittle you, but to point out that there is knowledge transfer to do before you are experienced in things Fundraising. [02:24:09] Well, I felt pretty belittled [02:24:13] my bad [02:24:49] I should also point out that is an operations task, fundraising is the requester [02:24:59] Operations will get to decide what the priority is within the scope of the page I linked [02:25:12] I know it's a card trick that FR acts like they own the place in December, but there is some reality to it [02:25:19] We have to be fast and efficient [02:25:27] is it just the one alias? [02:25:32] No one from operations has appeared yet [02:25:32] Jeff_Green: yup [02:25:38] oh, hi [02:25:42] Jeff_Green: sorry if this made yr pager tingle [02:25:43] hello hi! [02:25:49] ha, it's really not a problem [02:26:03] it's sort of balanced against things being quiet the other 11 months of the year [02:26:13] hehe I was just feeling the same way [02:26:25] being "on call" 1/12th the time isn't that bad [02:27:10] I suggested to a couple of people a few hours ago that if fundraising felt it was important enough, they could page ops [02:27:18] Krenair: I think it's safe to say that FR is happy to compromise on bug priority, any of the details really, as long as there's some mechanism to make FR requests float above everything else in the backlog this month. [02:27:25] Priority was a good proxy for that mechanism [02:27:59] Krenair: ya. this is also one of those funny spots where I usually try to catch the fundraising tasks before Tech Ops has to [02:28:35] We're lucky that you're normally able to! But it's definitely a fragile arrangement, structurally [02:28:40] you want to change the priority policy? [02:28:45] nawww [02:28:58] We were pretty much playing by the book, though [02:29:14] Krenair: the policy overall? imo we should keep that as it is, but FR folks should just page me if something is urgent [02:29:21] hehe [02:29:24] careful what you wish for [02:29:42] seriously, during Dec it's sorta what I'm here for [02:29:43] I urgently need whisky. /me rubs magic lamp [02:29:47] that's what I hinted on earlier [02:30:05] but I didn't want to be the guy who suggests paging ops without knowing everything about what's going on [02:30:50] Krenair: appreciated! [02:30:57] haven't been able to find any today until now. even for a weekend it's pretty quiet [02:31:15] yeah [02:31:38] or rather, says to definitely page [02:33:50] Krenair: Point well taken. I also think we should have communicated the urgency to Jeff_Green when the bug was first filed on Thursday [02:34:06] i didn't even see it [02:34:11] Wednesday [02:34:20] It seems that what happened is, Major Gifts thought that OIT could handle the request, and when they did so, they created the task with none of the Fundraising-tech-ops etc. tags that we need in order to create visibility. [02:34:38] OIT tends to file tasks without projects [02:34:39] ^^Wednesday, correct thx [02:34:42] hehe [02:34:58] I have an essay on that subject which I will bore you with another time [02:35:00] and unless I'm missing something I think OIT has to make the fix [02:35:10] they especially couldn't have known about these tags, cos FR is enshrouded with such mystery [02:35:13] o [02:35:19] huh [02:35:20] dag [02:35:28] even I thought ops could do this one [02:35:33] OIT handles ZenDesk routing? [02:36:12] actually, this task came in with 'Mail', not just no projects [02:36:54] Krenair: mail routing is sorta split between ops and oit, and the address in question is in their tier [02:37:35] I thought ops did all routing and OIT just controlled the destination google domain's account system [02:37:54] sounds like the system is even more complex than I thought [02:39:09] i need to spelunk a little more to make sense of it [02:40:37] so... I guess OIT has some record in corp LDAP that says the domain is a google address, then something at google to send it to zendesk? [02:41:52] Krenair: I think so yeah [02:44:04] ops exim has ldap_account, ldap_group, and ldap_alias [02:44:09] I'm guessing this is the third one [02:46:32] Krenair: my recollection is that exim checks ldap before the aliases that ops maintains [02:46:38] yes [02:47:26] and benefactors@ must exist there as either an account or alias, because it's not in the table Ops administers [02:48:37] yep [02:49:14] this is why I'm confused about why they bounced it to Ops [02:50:00] maybe they don't understand it fully either? [02:50:43] I'd take a look through corp ldap, looking for zendesk rules... but I'm not in the ops group so don't have those needed credentials [02:52:22] if they have rules that behave like the requested setup and ops does not, possibly send it back to them [02:52:31] there's been different OIT staff over the years, something may have got lost in a transition [02:53:57] Fundraising-Backlog, fundraising-tech-ops, Mail, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2862716 (Jgreen) benefactors@ already exists as either an alias or account under the OIT administered part of the system, which preempts the Ops-administere... [02:56:45] now to splelunk and figure out where corporate ldap lives... [02:57:00] ldap-corp.eqiad.wikimedia.org [02:57:31] or codfw I guess [02:57:50] dubnium [02:59:00] yeah... but you don't need to log into that to query [03:01:51] I wonder why dubnium and pollux have public IPs. is it so OIT can push data in perhaps? [03:02:11] good question [03:04:58] yes, though probably for another time [03:06:20] huh, DNS SERVFAIL when trying to do reverse lookups on the IPs behind ldap[12].corp.wm.o [03:09:31] ya i dunno, I don't think there's anything to be done until OIT can take over [03:09:55] Fundraising-Backlog, fundraising-tech-ops, Mail, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2862753 (awight) We're pursuing a workaround in parallel, simply configuring the Gmail account to forward to Zendesk. [03:26:51] I made https://phabricator.wikimedia.org/T152892 for the corp dns server issue [03:36:14] Krenair: thanks for the help, have a good weekend! [05:31:52] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2862837 (CaitVirtue) [16:00:31] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863366 (DStrine) @JGulingan This might be going back to you or someone in IT. We need someone to help clear this up ASAP. [16:00:42] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863367 (DStrine) p:High>Unbreak! [16:04:42] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863368 (DStrine) @Krenair As far as I can tell you aren't part of ops FR-tech or OIT. Please leave this conversation. Also @awight is righ... [16:08:00] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2855852 (Reedy) I'm kinda confused when you have a dedicated ops person why you didn't contact them directly before... Or OIT as appropriate... [16:13:59] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863376 (Reedy) >>! In T152641#2863368, @DStrine wrote: > @Krenair As far as I can tell you aren't part of ops FR-tech or OIT. Please leave... [16:18:01] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863379 (Reedy) >>! In T152641#2863368, @DStrine wrote: > I'm about to start calling ops and OIT on a Sunday. Major Girfts is getting bounced... [16:19:50] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863380 (DStrine) We now have a regular oit ticket and a direct email to the team. I'll see what that does in the next few hours [16:39:03] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2855852 (MZMcBride) >>! In T152641#2862643, @awight wrote: > That's technically incorrect: if MBeat's team can't keep up with their workload... [16:59:47] Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM: Dear God - please help us find another way to compile the donor list for the annual report - https://phabricator.wikimedia.org/T118822#2863424 (Aklapper) >>! In T118822#1810146, @awight wrote: > We can do that (next year). Now that next year is this ye... [17:03:59] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT, Operations: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863426 (JGulingan) Hi all, I didn't know that benefactors@ was an actual account that was in our system. There might be a temporary work ar... [17:06:24] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863440 (Aklapper) [17:41:10] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863458 (LeanneS) @JGulingan It would be great if you could reset the password for the account. Once reset, I'll try to log in and add the forwarding address... [18:00:03] fr-tech: Several students were asked to prove that all odd integers are prime. [18:00:03] The first student to try to do this was a math student. "Hmmm... [18:00:03] Well, 1 is prime, 3 is prime, 5 is prime, and by induction, we have that all [18:00:03] the odd integers are prime." [18:00:03] The second student to try was a man of physics who commented, "I'm not [18:00:03] sure of the validity of your proof, but I think I'll try to prove it by [18:00:03] experiment." He continues, "Well, 1 is prime, 3 is prime, 5 is prime, 7 is [18:00:04] prime, 9 is... uh, 9 is... uh, 9 is an experimental error, 11 is prime, 13 [18:00:04] is prime... Well, it seems that you're right." [18:00:05] The third student to try it was the engineering student, who responded, [18:00:05] "Well, to be honest, actually, I'm not sure of your answer either. Let's [18:00:06] see... 1 is prime, 3 is prime, 5 is prime, 7 is prime, 9 is... uh, 9 is... [18:00:06] well, if you approximate, 9 is prime, 11 is prime, 13 is prime... Well, it [18:00:07] does seem right." [18:22:46] Fundraising-Backlog, fundraising-tech-ops, Community-Liaisons, Mail, and 2 others: [politick segue] Discuss proper policy to follow for T152641 and what to do better next time - https://phabricator.wikimedia.org/T152917#2863501 (awight) [18:23:11] Fundraising-Backlog, fundraising-tech-ops, Community-Liaisons, Mail, and 2 others: [politick segue] Discuss proper policy to follow for T152641 and what to do better next time - https://phabricator.wikimedia.org/T152917#2863501 (awight) [18:25:43] Fundraising-Backlog, fundraising-tech-ops, Community-Liaisons, Mail, and 2 others: [politick segue] Discuss proper policy to follow for T152641 and what to do better next time - https://phabricator.wikimedia.org/T152917#2863522 (awight) [18:33:53] Fundraising-Backlog, fundraising-tech-ops, Community-Liaisons, Mail, and 2 others: [politick segue] Discuss proper policy to follow for T152641 and what to do better next time - https://phabricator.wikimedia.org/T152917#2863524 (awight) [22:24:10] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2855852 (eliza) @LeanneS - let me know when you're available so that I may send you the temporary password via Hangouts. Eliza [23:16:17] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863922 (JGulingan) @eliza I didn't see your update for this, but I had sent @LeanneS a new password for benefactors@ [23:21:18] Fundraising-Backlog, fundraising-tech-ops, Mail, Office-IT: Create email alias for benefactors@ - https://phabricator.wikimedia.org/T152641#2863924 (eliza) Great! Thanks Jo